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Stockist of the world's finest flying discs

Customer Service

We have been selling the world's finest discs since 2005. Over time our selection has expanded, especially in the Disc Golf Department. We handle all stock with care so you can be sure that whatever you buy is going to fly good and true! We welcome your feedback about our products and service - contact Chris O'Brien directly on 07977 216 355 - any missed calls or voice mails will be returned promptly.

Payment Options

  • We take secure payments by credit and debit cards through SagePay. You can also pay by PayPal or by sending a cheque.
  • Schools, clubs, charities and public sector organisations have the option to pay on invoice (payment within 10 days appreciated).
  • If you're in the Newcastle area or know that Catch the Spirit will be visiting your area, then you can contact us to arrange to meet up for a face to face sale.

'Store Pickup (Prior arrangement only)'
This option in the checkout is for customers who wish to pre-order for collection at an upcoming tournament or event which they know we will be in attendance. This option can also be selected if you have made a prior arrangement to meet with from the shopkeeper in person.

Delivery
You can preview your shipping options when you view your cart contents, before proceeding to the checkout. The rate is determined by the size and weight of your order. We usually dispatch the same day or the next working day and always within two days.

Northern Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands (and other beautiful off-the-beaten-track places) - Delivery times may take a little longer, but rest assured the goods will get to you in due course.

As some products may not fit through a letterbox, if there is no-one in, you will be left a card by the postie or courier. In the event that your delivery does not arrive as expected and you have not been left a card, let us know. Please note however that we must allow three weeks from the expected delivery date before we can send a replacement or cancel the order and process a refund.

Timed Deliveries
We may be able to offer specific timed deliveries, such as before 9am or before noon for an additional cost - please contact us to arrange this.

Returns
You have the right to cancel the sale of goods made through this website within 7 days of making your purchase. To cancel a sale, please contact us to request a return authorisation before returning goods. We will refund the sum paid by you excluding the postage and packing costs which we added to the sale price, and will send you the refund within 30 days of you notifying us of cancellation. You must return the goods in the condition in which you received them, in all of the original packaging, within 21 days of you notifying us of cancellation. You must pay the cost of returning the goods to us; if you do not return the goods to us, we will arrange to collect them and will deduct the cost of such collection from the refund due to you.

Returned goods should be addressed to: Catch the Spirit Ltd, 6 Stanners View, Clara Vale, NE40 3ST

In the unlikely event that you have to return faulty goods to us, we will replace, repair or refund the cost of the returned item in full. In exceptional circumstances, goods that you have ordered may be unavailable and we will do our best to provide equivalent goods. If so, you may cancel the sale and the cost of returning the goods will be borne by us.

Security
All data provided by you will be kept secure and treated confidentially and will not be shared with a third party.

Complaints
We hope you never have cause to complain about our products or service, but if you do, then please send details of your experience. You will normally receive an acknowledgement from The Shop Manager within 2 working days of receipt of your complaint, and a full reply within 14 working days. If we cannot respond within this time we will advise you of any delay.

If you are not happy with the outcome, please contact us within one month. The Shop Manager will acknowledge your letter within 7 working days of its receipt, and arrange a review of your complaint. You will be sent a full reply within 14 working days, or be advised of any delay.

If you are still unhappy with the situation, please contact the Shop Manager within one month. Your complaint will then be referred to the company's Managing Director for a final review. You will be sent an acknowledgement within 7 working days of us receiving your complaint, and a full reply will be sent within 14 working days.

Please note: all references to 'days' above mean working days; Monday - Friday, excluding public holidays.

= Beginner Friendly

Online payments secured by SagePay

Pay by Credit Card, Debit Card, PayPal or Cheque

Payment by invoice option for schools.